FAQ

Frequently Asked Questions

What services does OnTime Logistics offer?


We are an on-demand courier and cargo transport service offering reliable delivery service. We transport everything, except trash and debris.




How long does it take to pick up and deliver an item?


We are dedicated to getting our customers deliveries executed as quickly as possible. Actual timing depends on several factors. We offer expedited (rush) services for an additional fee and we guarantee a driver will be dispatched to you within 30 minutes.




Do you hold or store items for customers?


In most cases we do not offer this service. Under special circumstances, if a customer makes a request we will hold an item overnight. We are willing to accommodate our customers when we are able. Any holds requiring more than 24 hours will incur a storage fee.




How do you protect your cargo or freight?


All cargo and freight is packed and transported using best industry practices. We are also fully bonded and insured. All cargo/freight we transport is covered for up to $75,000.00.